Refund policy

HutanHome Lifetime Guarantee & Refund Policy

We want you to love every HutanHome piece in your kitchen. Every order is backed by our Lifetime Guarantee.

1. Damaged, defective, or incorrect items

If your order arrives damaged, defective, or is not what you ordered, you can choose a full refund or a free replacement.

  • Email support@hutanhome.com within 7 days of delivery.
  • Include your order number and photos showing the issue.
  • Once we confirm the issue, we process your refund or replacement. You do not need to send the item back.

2. 90-day money-back guarantee

If you are not happy with your purchase for any reason, contact us within 90 days of delivery and we will help you get a refund.

  • When a physical return is needed, the customer pays return shipping to our facility.
  • Returned items should be clean and in their original condition.
  • Please reach out before shipping anything back. We can often offer a quicker solution that saves you the return trip.

3. Lifetime replacement guarantee (after 90 days)

For as long as you own your HutanHome products, we cover them against cracking, splitting, or breaking under normal kitchen use. If this happens, we will replace the affected item free of charge.

  • If the original item is no longer available, we will send a comparable current product or issue store credit of equal value.
  • Each order is eligible for one guarantee claim.
  • To make a claim, email support@hutanhome.com with your order number and photos of the item.

The guarantee does not cover normal cosmetic wear (color changes, small surface marks), or damage caused by dishwashers, prolonged soaking, high heat, or misuse.

4. How refunds are paid

Approved refunds go back to your original payment method. Depending on your bank or payment provider, it can take 5–10 business days for the refund to appear.

5. What is not covered

  • Orders shipped to an incorrect or incomplete address entered by the customer
  • Refund requests made more than 90 days after delivery (lifetime replacement still applies)
  • Returned items that are used beyond normal inspection, dirty, or incomplete, when a physical return is required
  • Further claims on an order that has already used its guarantee claim

6. Contact us

Email: support@hutanhome.com